- Eco-chic campsite
- Our accommodation
- OUR LOCATIONS
- Our services
Registration for one of our holidays implies acceptance of our conditions of sale and RGPD as well as our internal regulations.
Your reservation can be made :
All rentals (accommodation or pitch) are non-transferable.
Your reservation becomes firm and definitive with the payment of the deposit corresponding to 25% of the total
amount of the stay as well as the reservation fees and cancellation insurance (if the option has been chosen).
The rental becomes effective only with our agreement and after receipt of the total amount of the stay and the
reservation fees.
The surnames, first names and ages of all participants must be communicated on arrival at the latest. All changes to
your booking must be notified IN WRITING.
For rental accommodation bookings: For safety and insurance reasons, the number of occupants must not exceed
the capacity of each type of accommodation (including newborns). Otherwise, on arrival, the campsite reserves the
right to refuse access to the accommodation without refund or financial compensation.
Tents or other installations are forbidden on the plot of your rental accommodation.
For camping pitch bookings: a maximum of 6 people are accepted on the pitch.
1.2.1- Payment of your stay
For bookings made more than 30 days before the start of your stay, a deposit of 25% of the amount of the services
booked must be paid, as well as the booking fee (non-refundable – see price list).
The balance of your stay must be paid no later than 30 days before your arrival date for rental and camping stays.
For bookings made less than 30 days before the start of your stay, full payment must be made at the time of booking.
1.2.2- Payment methods
We do not accept checks for payment of stays on site, they are accepted at least one month before arrival.
Payment guarantee: Only for D-30 booking requests for those wishing to pay by ANCV or cash. A payment guarantee
(PLBS) for the total amount of the stay will be requested by telephone. This guarantee is proof of payment and will be
debited in full in the event of no-show.
1.2.3- Fees
Any subsequent change in the applicable VAT rate or tourist tax between the time the rates are determined and the
time the stay is invoiced will result in a change in the amount of the stay.
Minors not accompanied by an ascending parent or legal guardian are not admitted. The age of
participants will be checked on the day of arrival. Failure to comply with this rule will result in cancellation of the
reservation, the stay will remain due and no refund will be made. No exceptions will be made.
The legal provisions relating to the right of withdrawal in the case of distance selling, as set out in the French
Consumer Code, do not apply to tourist services (article L.121-20-4 of the French Consumer Code). Therefore, the
customer has no right of withdrawal for any order placed with the campsite.
Pour toute demande de réservation de groupe, vous devez contacté par mail contact@camping-laclape.com .
Après étude de la demande La camping La Clape Village se réserve un droit d’acceptation ou refus de celle-ci.
Consumer Code, do not apply to tourist services (article L.121-20-4 of the French Consumer Code). Therefore, the
customer has no right of withdrawal for any order placed with the campsite.
Each reservation is subject to a booking fee (see price list), regardless of the length of stay.
Cottage Parks reserves the right to organize promotional offers in accordance with current regulations. The rates
applied in the context of these operations are valid only in accordance with the specific conditions of sale linked to
these operations and cannot be granted for sales made outside these operations. These promotions are in no case
retroactive or valid after the end date of validity of the offer.
Our prices include accommodation: access to the aquatic center, water consumption, electricity, the necessary
equipment for the number of people corresponding to the chosen category of accommodation (excluding extra
people), and access to entertainment and non-paying activities.
Our prices do not include: vehicles (motorcycle, trailer, etc.), additional installations (second tent or converted vehicle,
etc.) on pitches, one additional person, animals, daily visitor, cancellation guarantee, booking fees, tourist tax and
household waste. Additional services are also available at extra cost: bed and bathroom linen, baby kit, etc. (see price
list).
In the event of cancellation, Cottage Parks will apply the following conditions:
– Any booking not paid 30 days before the tenant’s arrival will be considered as automatically cancelled, without any
further reminder from us and without reimbursement of deposits or compensation to the tenant.
– In the event of a bank rejection of the balance payment cheque, and if you do not rectify the situation within 48
hours, the reservation will be automatically cancelled, without refund of the deposit or compensation to the tenant.
– In the event of cancellation, we retain 100% of the total cost of your stay. All cancellations must be notified by e-mail
to contact@camping-laclape.com
– If you do not show up on the day of your reservation, and without any information on your part, your
accommodation will no longer be considered available after midnight. In this case, we will retain 100% of the cost of
your stay.
– In the event of a reduction in your stay for any reason whatsoever, Cottage Parks will not be obliged to reimburse the
hirer for any sums corresponding to this reduction.
– These provisions will not apply if the tenant demonstrates that he is in a case of force majeure within the meaning of
Article 1148 of the Civil Code.
NB: As COVID-19 has been listed as a global pandemic since March 11, 2020, these consequences are no longer
unpredictable or unexpected. As a result, COVID-19 no longer falls within the scope of the force majeure cancellation
policy.
If you subscribe to the optional Cancellation Guarantee (see price list), you are guaranteed :
– reimbursement of all sums paid, excluding handling fees and Cancellation Guarantee.
The Cancellation Guarantee covers 100% of the cost of your stay if you cancel more than 7 days before the start of
your stay, and 75% if you cancel within 7 days of the start of your stay.
The guarantee applies if the impediment concerns the customer, his/her spouse, the persons designated on the rental
contract, his/her ascendants or descendants or those of his/her spouse, and is caused by one of the following causes
only:
– Death, illness unknown at the time of booking or accident occurring after booking;
– Death of the customer’s ascendants or descendants: brothers, sisters, sons-in-law, daughters-in-law, etc.
– Administrative, judicial, military or jury duty.
– Impediment justified by dismissal, refusal of leave by the employer, transfer of the customer or his/her spouse, or
bankruptcy of the company of which the customer is manager.
All cancellations MUST be notified in writing to the person in charge of your accommodation.
To benefit from the cancellation guarantee, you must inform the campsite of the reason for cancellation7 days before
your arrival.
To be effective, cover in the event of illness or accident must be justified by a medical prescription dated less than one
month before the date of arrival.
You have 10 days from the date of cancellation to send us the necessary proof(s), dated and signed: medical
certificate, death certificate or employer’s certificate, as the case may be.
Once all the necessary documents have been received and validated, reimbursement will be made within 1 month.
As required by law, all customers must adhere to our house rules, which have been filed with the prefecture and are
displayed at our reception desk. A copy of these rules is available on request.
For rentals: arrivals from 5:00 pm, departures before 10:00 am.
Pitches with private sanitary facilities: arrivals from 3pm, departures before 11am.
If your accommodation or pitch is not vacated at the specified time, a late departure charge will be added to your deposit.
On the day of your arrival, you will be asked to pay a deposit by credit card imprint (blocked on your account but not
debited) or in cash. No cheques will be accepted.
-100€ for pitches with private sanitary facilities,
-300€ for rental accommodation
-600€ for tribal cottage
The deposit can also be deposited online, before your arrival, using the Swikly link received by e-mail. This service will be billed directly by the service provider.
In the event of late arrival after our Reception has closed, and so that your keys can be handed over to you, it is necessary to deposit your security deposit before your arrival. You can do this by using the Swikly link in your e-mail or by phoning Reception with a credit card.
The deposit will be returned to you within 48 to 72 hours of your departure, after checking that the accommodation is in a perfect state of cleanliness and that no damage has been caused (breakage other than to crockery, theft, garbage not thrown out, etc.). If any damage is found, or if the housework has not been done properly, a charge will be made against your deposit. Before any debit, we will notify you by e-mail, and then collect the sums required to restore the rental.
It will be necessary to make an appointment with reception for an inventory of fixtures on the day of your departure:
– If you have paid a cash deposit
-If you are accompanied by a pet
An additional deposit may be required for any other special services.
The deposit can also be deposited online, before your arrival, using the Swikly link received by e-mail. There is a charge for this service (see price list).
In the event of late arrival after our Reception has closed, and so that your keys can be handed over to you, it is necessary to deposit your security deposit before your arrival. You can do this by using the Swikly link in your e-mail or by phoning Reception with a credit card.
The deposit will be returned to you within 48 to 72 hours after your departure, once we have checked that the accommodation is clean and undamaged (breakages other than crockery, theft, garbage not thrown out, etc.). If any damage is found, or if the accommodation has not been cleaned properly, a charge will be made against your deposit. Before any charges are made, we will notify you by e-mail, and then collect the sums required to restore the rental property.
If you have left a cash deposit, it will be necessary to make an appointment with Reception for an inventory of fixtures on the day of your departure. The deposit can then be returned to you on the day of your departure.
In the event of failure to comply with the cleaning/cleaning procedure indicated in your accommodation, you will be billed for an additional cleaning fee, which will be deducted from your security deposit (see price list).
Out of respect for our maintenance teams, the cleaning fee does not exempt you from emptying your accommodation’s garbage cans, washing used crockery and collecting all your personal waste.
An additional deposit may be required for any other special service.
Camping La Clape Village makes every effort to welcome its guests in the best possible conditions. However, on your arrival, we ask you to check the inventory (QR Code present in your accommodation) and the general condition of your accommodation. If you notice any anomalies, please notify the campsite reception by e-mail within 24 hours, adding
photos if necessary: contact@camping-laclape.com
After this period, holidaymakers acknowledge the conformity of the inventory and accommodation. This will enable Reception to intervene as soon as possible if necessary, but also to avoid any dispute over the return of your deposit after your departure.
Camping La Clape Village makes every effort to welcome its guests in the best possible conditions. However, on your arrival, we ask you to check the inventory (QR Code present in your accommodation) and the general condition of your accommodation. If you notice any anomalies, please notify the campsite reception by e-mail within 24 hours, adding photos if necessary: contact@camping-laclape.com
End-of-stay cleaning must be carried out by guests, except for Pool and Tribu Pool accommodation where cleaning is included. You will be reminded of the procedure in your accommodation.
If you don’t want to do the housework yourself, you can choose the “housework package” option at an additional cost.
The price of the cleaning package depends on the type of accommodation rented (see price list). If the cleaning package is taken out on the day of your departure, a surcharge will be applied.
Housekeeping, whether included in the package or not, requires you to empty your accommodation’s garbage cans, wash used dishes and collect all your personal waste.
If you fail to comply with the cleanliness/cleaning procedure indicated in your accommodation, a cleaning surcharge will be billed to you and debited from your security deposit (see price list).
Calm and silence are required at Camping La Tamarissière between 11.00 pm and 7.00 am (between midnight and 7.00 am in high season).
Camping La Clape Village has an area strictly reserved for families in order to preserve and guarantee the peace and quiet of all our guests.
If the composition of your stay does not seem to fit in with the local environment, your reservation may be modified.
For example, if you’re staying with friends to share convivial moments, we recommend that you choose accommodation outside the family area. Please contact the campsite reception for further information.
Calm and silence are required at Camping La Tamarissière between 11.00 pm and 7.00 am (between
midnight and 7.00 am in high season).
Camping La Clape Village has an area strictly reserved for families in order to preserve and guarantee the peace and
quiet of all our guests.
If the composition of your stay does not seem to fit in with the local environment, your reservation may be modified.
For example, if you’re staying with friends to share convivial moments, we recommend that you choose
accommodation outside the family area. Please contact the campsite reception for further information.
The customer must check with his insurance company that he has a holiday extension as part of his home insurance policy and its coverage conditions. If this is not the case, the tenant must insure against the risks inherent in his occupation. These include accident, theft, loss and damage to personal effects (suitcases, objects, furniture, valuables, vehicles, bicycles, etc.). They must also take out insurance to cover any damage they or their companions may cause to the rented accommodation or the campsite. Customers must provide proof of their insurance cover on first request. When renting or lending bicycles, customers are required to insure against theft, loss or damage.
The Campsite declines all responsibility for any damage to the camper-caravanner’s equipment caused by his or her
own fault; insurance for equipment in terms of civil liability is compulsory.
Similarly, we remind you that the campsite and Cottage Parks cannot be held responsible for any personal belongings left inside your rental accommodation when you vacate the premises.
Any complaint concerning a stay must be sent by e-mail to sav@cottageparks.fr. To be taken into account, this complaint must reach Cottageparks Méditerranée no later than 15 days after the end of the services.
If no reply is received within 30 days, the customer may send a registered letter with acknowledgement of receipt to Cottageparks Méditerranée, quality department.
In the absence of a satisfactory response, or in the absence of a response within 60 days, the customer may refer the matter to the mediator: Société de médiation professionnelle 24 rue Albert de Mun, 33 000 Bordeaux.
Any negative or abusive comment posted on the web before a written complaint has been sent by e-mail to sav@cottageparks.fr will not entitle the customer to any compensation. Similarly, any inappropriate or disrespectful behavior towards our teams will not entitle you to any compensation, whatever the problems encountered during your stay.s.
These terms and conditions are governed by French law and any dispute arising from their application shall be referred to the Tribunal de Grande Instance or the Tribunal de Commerce de Béziers.
The information collected at the time of your reservation is recorded via the E-season CRM software from Séquoïa-
soft.
The data collected will be essential for administrative management. Some of your data may also be used to promote
our establishments.
Data will be kept for a period of 5 years.
You may access, rectify or request the deletion of your personal data at any time, or exercise your right to limit the processing of your data. If you have any queries, please contact the Data Protection Officer at the following e-mail address: dpo@cottageparks.fr
Updated on 06/11/2023
FIND US
GPS : Latitude : 52.546631
Longitude : 10.046735
PRACTICAL INFORMATION
Opening of the campsite from 29/03/2024
Closing of the campsite on 03/11/2024
© 2022 La Clape Village – Mentions légales – Réalisation de site internet www.keole.net
