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Registration for one of our holidays implies acceptance of our conditions of sale and RGPD as well as our internal regulations.
All rentals (accommodation or pitches) are non-transferable.
Your reservation becomes firm and definitive with the payment of the deposit corresponding to 25% of the total amount of the stay, plus booking fees and cancellation insurance (if the option has been chosen).
The rental becomes effective only with our agreement and after receipt of the total amount of the stay and the reservation fees.
1st case: you pay the deposit and/or the balance of the stay by credit card at the time of your registration by phone or online.
2nd case: you use another method of payment: on receipt of your holiday option contract, you will have a period of time defined in your option contract to send us your payment and thus confirm your booking. After this deadline, your reservation request will be automatically cancelled.
The balance must be paid 1 month before arrival. If this deadline is not met, the reservation will be cancelled, and any deposit already paid will be retained.
The full names and ages of all participants must be given on arrival at the latest. All changes to your booking must be notified IN WRITING.
We remind you that any request for a specific orientation or situation is an additional chargeable service: “pitch choice option” (see price list). If you do not choose this option when booking, you can specify a pitch corresponding to your expectations, and we will do our utmost to satisfy you. However, this does not constitute a contractual guarantee.
For rental accommodation bookings: For safety and insurance reasons, the number of occupants may not exceed the capacity of each type of accommodation (including newborn babies). Otherwise, on arrival, the campsite reserves the right to refuse access to the accommodation without refund or financial compensation.
Tents or other installations are forbidden on the plot of your rental accommodation.
For bookings made more than 30 days before the start of your stay, a deposit of 25% of the total cost of the services booked must be paid, together with the booking fee (non-refundable – see price list).
The balance of your stay must be paid no later than 30 days before your arrival date for rental and camping stays.
For bookings made less than 30 days before the start of your stay, full payment must be made at the time of booking. We do not accept cheques for payment of stays on site; they are accepted at the latest one month before arrival.
Any subsequent change in the applicable VAT rate between the time the rates are determined and the time the stay is invoiced will result in a corresponding change in the price including VAT.
Cancellation guarantee is optional and payable in addition to the rental price at the same time as the deposit (see price list).
Our prices include accommodation, access to the aquatic center, water consumption, electricity, the necessary equipment for the number of people corresponding to the chosen category of accommodation (excluding extra people), one vehicle per pitch and access to entertainment and activities for which there is no charge.
For camping pitch bookings, a maximum of 6 people are accepted on the pitch.
Our prices do not include additional vehicles (motorcycle, trailer, second vehicle, etc.), additional installations (second tent or converted vehicle, etc.) on pitches, an additional person, animals, daily visitor, cancellation guarantee, booking fees, tourist tax and household waste. Additional services are also available at extra cost: bed and bathroom linen, baby kit, etc. (see price list).
In the absence of information on your part, your accommodation will no longer be considered available after midnight on the day of your scheduled arrival.
Minors not accompanied by an ascending parent or legal guardian are not admitted. The age of participants will be checked on the day of arrival. Failure to comply with this rule will result in cancellation of the reservation, the stay will remain due and no refund will be made. No exceptions will be made.
The legal provisions relating to the right of withdrawal in the case of distance selling, as set out in the French Consumer Code, do not apply to tourist services (article L.121-20-4 of the French Consumer Code). Therefore, the customer has no right of withdrawal for any order placed with the campsite.
Each reservation is subject to a booking fee (see price list), regardless of the length of stay.
Cottage Parks reserves the right to organize promotional offers in accordance with current regulations. The rates applied in the context of these operations are valid only in accordance with the specific conditions of sale linked to these operations and cannot be granted for sales made outside these operations. These promotions are in no case retroactive or valid after the end date of validity of the offer.
In the event of cancellation, Cottage Parks will apply the following conditions:
– Any booking not paid 30 days before the tenant’s arrival will be considered as automatically cancelled, without any further reminder from us and without reimbursement of deposits or compensation to the tenant.
– In the event of a bank rejection of the balance payment cheque, and if you do not rectify the situation within 48 hours, the reservation will be automatically cancelled, without refund of the deposit or compensation to the tenant.
– In the event of cancellation, we retain 100% of the total cost of your stay. All cancellations must be notified by e-mail to contact@camping-laclape.com.
– If you do not show up on the day of your reservation, and without any information on your part, your accommodation will no longer be considered available after midnight. In this case, we will retain 100% of the cost of your stay.
– In the event of a reduction in your stay for any reason whatsoever, Cottage Parks will not be obliged to reimburse the hirer for any sums corresponding to this reduction.
– These provisions will not apply if the tenant demonstrates that he is in a case of force majeure within the meaning of Article 1148 of the Civil Code.
NB: As COVID-19 has been listed as a global pandemic since March 11, 2020, these consequences are no longer unpredictable or unexpected. As a result, COVID-19 no longer falls within the scope of the force majeure cancellation policy.
If you subscribe to the optional Cancellation Guarantee (see price list), you are guaranteed : – reimbursement of all sums paid, excluding handling fees and Cancellation Guarantee.
The Cancellation Guarantee covers 100% of the cost of your stay if you cancel more than 7 days before the start of your stay, and 75% if you cancel within 7 days of the start of your stay.
– a pro rata refund of the rental price, excluding booking fees, cancellation guarantee and cleaning costs, if you have to leave the rented accommodation before the scheduled expiry date.
The guarantee applies if the impediment concerns the customer, his/her spouse, the persons designated on the rental contract, his/her ascendants or descendants or those of his/her spouse, and is caused by one of the following causes only:
– Death, illness unknown at the time of booking or accident occurring after booking;
– Death of the customer’s ascendants or descendants: brothers, sisters, sons-in-law, daughters-in-law, etc.
– Administrative, judicial, military or jury duty.
– Impediment justified by dismissal, refusal of leave by the employer, transfer of the customer or his/her spouse, or bankruptcy of the company of which the customer is manager.
All cancellations MUST be notified in writing to the person in charge of your accommodation.
To benefit from the cancellation guarantee, you must inform the campsite of the reason for cancellation 24 hours before your arrival.
To be effective, cover in the event of illness or accident must be justified by a medical prescription dated less than one month before the date of arrival.
You have 10 days from the date of cancellation to send us the necessary proof(s), dated and signed: medical certificate, death certificate or employer’s certificate, as the case may be.
Once all the necessary documents have been received and validated, reimbursement will be made within 1 month.
As required by law, all customers must adhere to our house rules, which have been filed with the prefecture and are displayed at our reception desk. A copy of these rules is available on request.
For rentals: arrivals from 5:00 pm, departures before 10:00 am.
An “early arrival” option is available at extra cost, if you wish to be able to access your accommodation before 5:00 p.m. (see price list).
– In the case of an early arrival option, we guarantee access to your accommodation before 12:00 pm. However, no precise time can be given. This depends on many factors: availability of the accommodation before, departure time of previous tenants, number of early arrivals requested on the same day, available staff, etc.
– To be applicable, the early arrival option must be requested and paid for at least 7 days before the start of your stay, subject to availability.
If you wish to stay in your accommodation after 10 a.m. on the day of your departure, we offer a “late check-out” option (see price list).
– In the case of a late check-out option, your accommodation must be vacated by 1:00 pm if you have not subscribed to the “cleaning package” option and are doing the cleaning yourself; by 12 pm if you have also chosen the cleaning option.
– To be applicable, the late departure option must be requested and paid for at least 4 days before the end of your stay, subject to availability.
Pitches: arrivals from 2pm, departures before 12am.
Pitches with private sanitary facilities: arrivals from 3pm, departures before 12am.
If your accommodation or pitch is not vacated at the time indicated, a late departure charge will be billed to your deposit.
On the day of your arrival, you will be asked to pay a deposit by credit card imprint (blocked on your account but not debited) or in cash. No cheques will be accepted. 30€ for bare pitches, 100€ for pitches with private sanitary facilities, 300€ for rental accommodation and 600€ for tribal cottages.
The deposit can also be deposited online, before your arrival, using the Swikly link received by e-mail. There is a charge for this service (see price list).
In the event of late arrival after our Reception has closed, and so that your keys can be handed over to you, it is necessary to deposit your security deposit before your arrival. You can do this by using the Swikly link in your e-mail or by phoning Reception with a credit card.
The deposit will be returned to you within 48 to 72 hours after your departure, once we have checked that the accommodation is clean and undamaged (breakages other than crockery, theft, garbage not thrown out, etc.). If any damage is found, or if the accommodation has not been cleaned properly, a charge will be made against your deposit. Before any charges are made, we will notify you by e-mail, and then collect the sums required to restore the rental property.
If you have left a cash deposit, it will be necessary to make an appointment with Reception for an inventory of fixtures on the day of your departure. The deposit can then be returned to you on the day of your departure.
In the event of failure to comply with the cleaning/cleaning procedure indicated in your accommodation, you will be billed for an additional cleaning fee, which will be deducted from your security deposit (see price list).
Out of respect for our maintenance teams, the cleaning fee does not exempt you from emptying your accommodation’s garbage cans, washing used crockery and collecting all your personal waste.
An additional deposit may be required for any other special service.
Camping La Clape Village makes every effort to welcome its guests in the best possible conditions. However, on your arrival, we ask you to check the inventory (QR Code present in your accommodation) and the general condition of your accommodation. If you notice any anomalies, please notify the campsite reception by e-mail within 24 hours, adding photos if necessary: contact@camping-laclape.com
After this period, holidaymakers acknowledge the conformity of the inventory and accommodation. This will enable Reception to intervene as soon as possible if necessary, but also to avoid any dispute over the return of your deposit after your departure.
End-of-stay cleaning must be carried out by guests, except for Pool, Tribu Pool and Seaview accommodation, for which cleaning is included. You will be reminded of the procedure in your accommodation.
If you do not wish to do the housework yourself, you can choose the “housework package” option at an additional cost. The price of the cleaning package depends on the type of accommodation rented (see price list). If the cleaning package is taken out on the day of your departure, a surcharge will be applied.
Out of respect for our maintenance teams, the cleaning package does not exempt you from emptying your accommodation’s garbage cans, washing used crockery and collecting all your personal waste.
If you fail to comply with the cleanliness/cleaning procedure indicated in your accommodation, you will be charged an additional cleaning fee, which will be deducted from your security deposit (see price list).
Calm and silence are the order of the day at Camping La Clape Village between 11.00 p.m. and 7.00 a.m. (between midnight and 7.00 a.m. in high season).
Camping La Clape Village has an area strictly reserved for families, to preserve and guarantee the peace and quiet of all our guests.
If the composition of your stay is not in keeping with the local environment, your reservation may be modified. For example, if you’re staying with friends to share a convivial moment, we recommend that you choose accommodation outside the family area. Please contact the campsite reception for further information.
As a reminder, minors not accompanied by an ascending parent or legal guardian are not admitted to Camping La Clape Village. The age of participants will be checked on the day of arrival. Failure to comply with this rule will result in cancellation of the reservation, the stay will remain due and no refund will be made. No exceptions will be made.
The customer must check with his insurance company that he has a holiday extension as part of his home insurance policy and its coverage conditions. If this is not the case, the tenant must insure against the risks inherent in his occupation. These include accident, theft, loss and damage to personal effects (suitcases, objects, furniture, valuables, vehicles, bicycles, etc.). They must also take out insurance to cover any damage they or their companions may cause to the rented accommodation or the campsite. Customers must provide proof of their insurance cover on first request. When renting or lending bicycles, customers are required to insure against theft, loss or damage.
The Campsite declines all responsibility for any damage to the camper-caravanner’s equipment caused by his or her own fault; insurance for equipment in terms of civil liability is compulsory.
Similarly, we remind you that the campsite and Cottage Parks cannot be held responsible for any personal belongings left inside your rental accommodation when you vacate the premises.
Any complaint concerning a stay must be sent by e-mail to sav@cottageparks.fr. To be taken into account, this complaint must reach Cottageparks Méditerranée no later than 15 days after the end of the services.
If no reply is received within 30 days, the customer may send a registered letter with acknowledgement of receipt to Cottageparks Méditerranée, quality department.
In the absence of a satisfactory response, or in the absence of a response within 60 days, the customer may refer the matter to the mediator: Société de médiation professionnelle 24 rue Albert de Mun, 33 000 Bordeaux.
Any negative or abusive comment posted on the web before a written complaint has been sent by e-mail to sav@cottageparks.fr will not entitle the customer to any compensation.
Similarly, any inappropriate or disrespectful behavior towards our teams will not entitle you to any compensation, whatever the problems encountered during your stay.s.
These terms and conditions are governed by French law and any dispute arising from their application shall be referred to the Tribunal de Grande Instance or the Tribunal de Commerce de Béziers.
The information collected at the time of your reservation is recorded via the E-season CRM software from Séquoïa- soft.
The data collected will be essential for administrative management. Some of your data may also be used to promote our establishments.
Data will be kept for a period of 5 years.
You may access, rectify or request the deletion of your personal data at any time, or exercise your right to limit the processing of your data. If you have any queries, please contact the Data Protection Officer at the following e-mail address: dpo@cottageparks.fr
Updated on 06/11/2023
FIND US
GPS : Latitude : 52.546631
Longitude : 10.046735
PRACTICAL INFORMATION
Opening of the campsite from 29/03/2024
Closing of the campsite on 03/11/2024
© 2022 La Clape Village – Mentions légales – Réalisation de site internet www.keole.net
