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To be admitted to enter, settle and stay at Camping La Clape Village, you must have been authorised to do so by the Management or a member of the reception staff. It is the Management’s duty to ensure that the campsite is kept in good order and that these internal regulations are complied with. Staying at La Clape Village campsite in Cap d’Agde implies acceptance of the provisions of these rules and the commitment to comply with them.
No customer may reside on the campsite all year round.
Minors not accompanied by an ascending parent or legal representative are not admitted. The age of participants will be checked on the day of arrival. Failure to comply with this rule will result in cancellation of the booking, the stay will remain due and no refund will be made. No exceptions will be made.
Anyone wishing to stay on the campsite for at least one night must first go to reception with a valid identity document, complete the formalities required by the police and pay the fee. Minors not accompanied by a parent or legal guardian are not admitted.
The tent, camper van or caravan and its associated equipment must be installed on the pitch indicated in accordance with the instructions given by the management. Only one installation is included in the daily rate (see rates for additional installations). The vehicle must be parked in the precise location given by the reception staff.
Tents or other facilities are not permitted on your rental accommodation plot.
Reception opening times can be consulted on our website, at the campsite entrance and in the welcome booklet given to you on arrival.
Reception is there to help make your stay as pleasant as possible: information on the campsite’s services, sports facilities, tourist attractions in the surrounding area, useful addresses, campsite activities, reporting technical problems, making appointments for site inspections, etc.
Any inappropriate behaviour towards our staff (aggression, insults, threats, inappropriate gestures, lack of respect, etc.) may lead to the immediate exclusion of the members of the holiday concerned without reimbursement or compensation.
Similarly, proper dress is required in Reception.
Rental of camping pitches for tents, caravans and camper vans
The total cost of your stay must be paid no later than 30 days before your arrival. Please present your booking confirmation at reception on the day of your arrival, from 3pm for pitches with private sanitary facilities and from 2pm for pitches without sanitary facilities. The amount of the fee is displayed at the entrance to the campsite and is also available on www.camping-laclape.com.
They are payable according to the number of nights spent on the site and for departure before 12 noon, after which an extra night is charged.
The tourist tax and eco-participation are also due and can be paid on site.
Rental of furnished accommodation
The total amount of the reservation must be paid no later than 30 days before your arrival. You must present your booking confirmation at reception on the day of your arrival. The cost of services is displayed at the entrance to the campsite and is also available on www.camping-laclape.com. They are payable according to the number of nights spent on the campsite. You will also be asked to pay a deposit on arrival by credit card imprint or in cash (cheques are not accepted).
Customers arriving without a reservation must pay for their stay as well as the taxes on arrival according to the rates displayed at the entrance to the reception and the campsite.
These sums are due according to the number of nights spent on the site and for a departure before 10 a.m. Beyond this time, an extra night will be charged for pitches and a late departure charge will be added for accommodation.
Campsite users are asked to inform the reception office of their intention to change their stay and of their departure the day before, indicating the time if they are leaving before reception opens.
The tourist tax and eco-participation are also due and can be paid on site.
In rental accommodation: arrivals are from 5.00 p.m., departures before 10.00 a.m.
An “early arrival” option is available at extra cost, if you wish to be able to access your accommodation before 12.00 pm (see price list and GTCS).
We also offer a “late departure” option, if you wish to stay in your accommodation until 1 p.m. on the day of your departure (see rates and terms and conditions).
Pitches with private sanitary facilities: arrivals from 3pm, departures before 12pm.
Pitches without sanitary facilities: arrivals from 2pm, departures before 12pm.
If your accommodation or pitch is not vacated at the time indicated, a late departure charge will be added to your deposit (see rates).
Parking on arrival: For everyone’s convenience, on the day of your arrival, please park in the free, shaded car park opposite the campsite while you check in at Reception. This will avoid creating very long traffic jams at the barrier. For larger vehicles, a car park is available in front of the reception building before the barriers.
A) Noise and silence
Campsite users must avoid all noise and discussion that might disturb their neighbours. Sound equipment must be adjusted accordingly.
Doors and trunks must be closed as discreetly as possible.
There must be complete silence between 11pm and 7am (midnight and 7am in high season).
If you notice or experience any disturbance during your stay, please do not hesitate to contact our security service, who will be able to intervene if necessary: 04.67.26.41.32
The La Clape Village campsite has an area reserved exclusively for families in order to preserve and guarantee the peace and quiet of all our customers.
If the composition of your stay does not seem to be in keeping with the local environment, your reservation may be modified. For example, if you are staying with friends to share a convivial moment, we recommend that you choose accommodation outside the family area. Please ask at the campsite reception.
B) Pets
Our campsite is dogfriendly. So that we can continue to welcome your 4-legged companions in the best possible conditions, we ask you to respect the following rules:
– 1st category “attack dogs” (pit bulls) and 2nd category “guard and defence dogs” (rottweilers and similar) are not allowed on the campsite.
– Pets must be kept on a lead and wear the collar provided by the campsite on arrival.
– Pet owners are required to pick up after their pets to keep the campsite clean.
– Only one pet is allowed in our furnished accommodation. We ask you to respect the furniture and bedding. Failure to do so may result in a higher cleaning charge (see price list).
– Pets that are not declared, or that exceed the limit of one dog per accommodation, will be invoiced with a surcharge (see price list).
– Dogs and other animals must not be left loose, or even locked up on the campsite, in the absence of their owners who are civilly responsible for them.
– Dogs and cats must be shown their health records on entering the campsite and must wear a collar. In accordance with article 211-1 of the French Rural Code, and the decrees and ministerial orders implementing it.
After having been authorised by the Management or Reception staff, visitors may be admitted to the campsite under the responsibilitý of the campers receiving them. The camper must be present at Reception to welcome their visitors. Identification or a deposit will be required. If these visitors are allowed to enter the campsite, the camper receiving them is required to pay a fee. This fee is displayed at the entrance to the campsite and at the reception desk.
Visitors’ cars are not allowed on the campsite.
Visitors do not have access to the campsite’s pool area.
NB: In the event of a large number of visitors, the management reserves the right to close the campsite to all visitors at weekends in July and August.
Inside the campsite, vehicles must travel at a speed limit of 10 km/h. Traffic is prohibited between 11 p.m. and 7 a.m. Only vehicles belonging to campers staying on the campsite may circulate on the campsite. Access is gained by reading the number plate at the barrier. In addition, parking must not take up an empty space, impede traffic or prevent new arrivals from settling in.
For everyone’s safety, please respect the direction of traffic within the campsite.
For everyone’s comfort, on the day of your arrival, please park in the free, shaded car park opposite the campsite while you check in at Reception. This will avoid creating very long traffic jams at the barrier.
It is forbidden to dump waste water on the ground or in the gutters. Caravanners must empty their waste water into the facilities provided for this purpose.
Household rubbish, paper and waste of any kind must be deposited at the campsite entrance in the selective sorting containers (paper, plastic, glass). Batteries and light bulbs should be disposed of in the containers provided at reception. On a voluntary basis, you can help with composting using our bio-bins on loan from reception.
Everyone is required to refrain from any action that could damage the cleanliness, hygiene and appearance of the campsite and its facilities, particularly the sanitary facilities.
Washing is strictly forbidden outside the bins provided for this purpose. Electric tumble dryers are available at the launderette. Clothes may only be hung out on a drying rack. It is strictly forbidden to use the trees on the campsite to hang and dry your washing.
Clothes must be hung in the electric tumble dryers (laundrette). It is however tolerated́ until 10am neaŕ the pitches and on condition that it is very discreet and does not disturb the neighbours. It must never be done from trees.
Plantations and floral decorations must be respected. Campers are not permitted to drive nails into trees, cut branches or plant anything. Nor is it permitted to demarcate the site of an installation by personal means or to dig up the ground. Any damage to vegetation, fences, the campsite grounds or facilities will be charged to the person responsible.
The pitch used during the stay must be maintained in the condition in which the camper found it́ on entering the premises. It is forbidden to store equipment or materials around or under the caravans and tents that are incompatible with the proper running of the campsite.
FIRE
Open fires (wood, coal, etc.) are strictly prohibited. Stoves must be kept in good working order and must not be used in dangerous conditions. In the event of fire, notify the Management immediately. Fire extinguishers may be used if necessarý. Any misuse is prohibited.
HEALTH
A first aid kit is available at the reception desk, as well as a defibrillator. Emergency numbers are displayed at reception.
BARBECUE
Group barbecue :
Charcoal barbecues are only permitted on the communal barbecue at Camping La Clape Village.
Barbecues on your pitch or accommodation:
Charcoal or wood barbecues are not permitted on your pitch or accommodation.
Gas barbecues are authorised if, and only if, they have no flame.
Electric barbecues are tolerated provided that their maximum power does not exceed 2000W and that the holidaymaker undertakes not to use other powerful appliances at the same time so as not to exceed the electrical power of his/her accommodation or pitch.
THEFT
The management accepts no responsibility for theft from pitches or accommodation. Safe deposit boxes are available to campers at reception. Campers are responsible for their own equipment and must report any suspicious persons to the campsite manager. Campsite users are asked to take the usual precautions to safeguard their equipment.
No violent or disruptive games may be played in the vicinity of the facilities. The use of children’s play areas is subject to specific regulations posted at the entrance to the facilities. Children must always be supervised by their parents.
No unoccupied equipment may be left on the site.
These rules and regulations are displayed at the entrance to the campsite and at the reception desk. They will be given to customers on request. They can also be consulted on our website www.camping-laclape.com
In the event of a resident disrupting the stay of other users or failing to comply with the provisions of these house rules, the Management will issue an oral warning, followed by a written warning if necessary. If the offences continue, the Management will evict all holidaymakers from the accommodation or pitch causing the disturbance, without compensation or reimbursement.
The following offences and incivilities (non-exhaustive list) will lead to a warning, followed by eviction if necessary:
– Noise pollution during the day and at night
– Driving inside the campsite between 11pm and 7am
– Insults, aggression, threats, inappropriate gestures, lack of respect… towards campsite staff
– Dog faeces not collected
– Rubbish bins left on terraces or pitches.
We would like to draw your attention to the fact that gulls present on the campsite will attack rubbish bins left there, scattering all the rubbish around the campsite. We therefore ask you to be extremely vigilant.
In the event of a criminal offence, the manager will call in the police.
All vehicles equipped with LPG must be reported to the reception.
Any complaint concerning a stay must be sent by e-mail to sav@cottageparks.fr. To be taken into account, this complaint must reach Cottageparks Méditerranée no later than 15 days after the end of the services.
Any negative or abusive comment posted on the web before a written complaint has been sent by email to sav@cottageparks.fr will not entitle you to any compensation.
Similarly, any inappropriate or disrespectful behaviour towards our teams will not entitle you to any compensation whatever the problems encountered during your stay.
The water park at Camping la Clape Village is OPEN EVERY DAY FROM 9H00 TO 19H00 in low season / FROM 9H00 TO 20H00 in high season.
You must leave your shoes at the entrance, go through the foot bath and take a shower.
Authorised clothing is displayed at the entrance to the pool. No exceptions are permitted. Failure to comply will result in refusal of access to the pool. Only the following items of clothing are permitted in our pool area: swimming trunks, 1-piece and 2-piece swimming costumes. Long shorts, Bermuda shorts, T-shirts, burkinis, etc. are not permitted.
Children must swim under parental supervision, as swimming is not supervised in the aquatic area.
Any child under the age of 10 caught entering the pool alone will be escorted back to their pitch by the Management. Repeat offenders will be banned from the pool for the duration of their stay.
It is forbidden to smoke, eat or drink in the pool area.
It is forbidden to bring sound equipment and to disturb other people resting.
It is forbidden to push or jump on anyone in the pool.
It is forbidden to run on the beaches or jump into the pool.
It is forbidden to place towels or any other personal object on deckchairs.
Wearing a wristband is compulsory.
A red wristband will be given to children who do not know how to use the pool.
In the event of non-compliance with the swimming pool rules, the offending person will not be allowed access to the pool during their stay on the campsite.
Please note: do not leave valuable footwear at the entrance to avoid any disappointment. Access to the swimming pool is forbidden outside opening hours.
The management declines all responsibility in the event of non-compliance with these rules.
Last modified: 26/10/2023
FIND US
GPS : Latitude : 52.546631
Longitude : 10.046735
PRACTICAL INFORMATION
Opening of the campsite from 29/03/2024
Closing of the campsite on 03/11/2024
© 2022 La Clape Village – Mentions légales – Réalisation de site internet www.keole.net
