CONTACT/ PRACTICAL INFORMATION

CottageParks is committed to welcoming your companions all year round, with a limit of one animal per rental unit and no limit on the number of pitches (categories 1 and 2 are prohibited).

For the well-being of all holidaymakers, we would ask you to respect a few simple rules: health record and vaccination up to date, dog kept on a lead on the campsite premises and compulsory removal of droppings.

No, we do not accept ACSI cards.

Minors who are not accompanied by a parent or legal guardian are not admitted to Camping La Clape Village. The age of participants will be checked on arrival. Failure to comply with this rule will result in cancellation of the booking, the stay will remain due and no refund will be made. No exceptions will be made.

For the well-being of all our holidaymakers, two areas have been created at La Clape Village:
– a pedestrian area reserved exclusively for families

– a mixed area for families and friends.
As a reminder, respect for other holidaymakers is essential in this area.

If the composition of your holiday does not seem to fit in with the environment of the area, your reservation may be modified or cancelled.

The following are accepted on site

• Visa – Mastercard – Maestro
• Cash

The following are accepted remotely :

• Bank card
• Bank transfer
  
  However, we do not accept American Express cards.

If you take out the optional Cancellation Guarantee (see price list), you are guaranteed :
– reimbursement of the sums paid, excluding administrative costs and Cancellation Guarantee.
The cancellation guarantee covers 100% of the cost of the holiday if the cancellation is made more than 7 days before the start of the holiday, and 75% if it is made within 7 days of the start of the holiday.
– a pro rata refund of the rental price, excluding administration costs, Cancellation Guarantee and cleaning costs, if you have to leave the rented accommodation before the scheduled expiry date.

The guarantee applies if the customer, his or her spouse, the persons named on the rental contract, his or her ascendants or descendants or those of his or her spouse, are prevented from leaving by one of the following causes alone:
– Death, an illness unknown at the time of booking the holiday or an accident occurring after the holiday has been booked;
– Death of the customer’s ascendants or descendants: brothers, sisters, sons-in-law, daughters-in-law, etc.
– A summons from an administrative, judicial or military authority or as a juror.
– Impediment due to redundancy, refusal of leave by the employer, transfer of the customer or their spouse, or bankruptcy of the company of which the customer is manager.

You have 10 days from the date of cancellation to send us the necessary proof(s), dated and signed: medical certificate, death certificate or employer’s certificate, as appropriate.

NB: We remind you that the special Black Friday offer does not entitle you to a refund but to a credit note if you have taken out the cancellation guarantee.

Arrival time for rentals: from 5pm

If you arrive after 7pm, please contact reception by email at contact@camping-laclape.com or by telephone on 04 67 26 41 32 to find out how to proceed.

Check-out time for rentals: 10am

Arrival time for bare pitches: from 2 p.m

Arrival time for pitches with private sanitary facilities: from 3 p.m.

If you arrive after 7pm, please contact reception by email at contact@camping-laclape.com or by telephone on 04 67 26 41 32 to find out how to proceed.

Check-out time for all pitches: 12 pm

The maximum capacity of the accommodation must be strictly respected, whatever the age of the children, for reasons of comfort, safety and insurance.

For the Cocoon cottages, the Pool cottages and the Tribu Pool cottages only, we only allow one extra child, provided they are under 2 years old. Please specify when booking.

Camping La Clape Village offers the following facilities for young children for hire at an additional cost (see price list):

• Cot
• Baby bath
• High chair

  As the quantities available are limited, we advise you to book as soon as possible by contacting Reception by e-mail at contact@camping-laclape.com or by telephone on 04 67 26 41 32.

Traffic inside the campsite is allowed if a parking space has been assigned to your accommodation or if you have rented one as an extra.
Guests who haven’t paid for parking may drive in only to unload their luggage, then must park in the free parking area opposite the campsite entrance.