Terms and conditions of sale - Camping la Clape

Article 1: Booking your stay and concluding the contract

Registration for one of our holidays implies acceptance of our conditions of sale and RGPD as well as our house rules and swimming pool rules. Only the rental contract confirming the Book is binding.

1.1 – How to book:

You can make your Book :
By phone 04.67.26.41.32
By e-mail: contact@camping-laclape.com
Online: www.camping-laclape.com

All Bookings for a stay at Camping La Clape Village, whether for rental accommodation or a pitch, are by name only and may under no circumstances be assigned, transferred or sublet.

Bookings are considered firm and definitive only after receipt of a deposit of 25% of the total cost of the stay, payment of booking fees and, where applicable, a cancellation guarantee. The balance of the stay, including taxes and eco-participation, must be paid no later than 30 days before the date of arrival. For Bookings made less than 30 days prior to arrival, full payment is required at the time of booking.

The booking contract is only effective after validation by Camping La Clape Village, subject to availability and compliance of the file with the internal regulations. The campsite reserves the right to refuse or cancel any booking: in the event of unavailability or if the booking is likely to be in breach of the provisions of the internal regulations, particularly with regard to capacity, group composition, the presence of unaccompanied minors or any behavior contrary to the rules of safety and respect in force in the establishment. Submitting several pitch preferences does not guarantee the allocation of accommodation or pitches, and cannot lead to a complaint. The surnames, first names and ages of all participants must be communicated on arrival at the latest. Any change to your booking or reservation must be notified in writing and will be subject to prior approval by the campsite, subject to availability and any change fees.

For Bookings in rental accommodation: For reasons of safety and comfort, the number of occupants may not exceed the specified capacity for each type of accommodation (including newborn babies). Otherwise, on arrival, the campsite reserves the right to refuse access to the accommodation without refund or financial compensation. Vehicles are not included with Book (except Pool, Seaview and Cocoon). Tents or other installations are forbidden on the plot of your rental accommodation.

For camping pitch bookings: Each pitch can accommodate a maximum of 6 people, including children and babies. Only one installation (tent, caravan or motor home) is included in the basic rate. Any additional installation or any exceeding of the authorized number will be invoiced additionally, in accordance with the current price list.

1.2 – Terms of payment :

1.2.1 – Payment for your stay

At the time of booking, the customer agrees to pay a deposit of 25% of the total cost of the stay, plus booking fees and, where applicable, the amount of the cancellation guarantee (see price list). The balance of your stay must be paid no later than 30 days before your arrival date for rental and camping stays. For Bookings made less than 30 days before the start of your stay, full payment must be made at the time of booking. In the event of non-payment of the balance by the due date, the campsite reserves the right to cancel the reservation. In this case, the accommodation will be released for rental and any sums already paid will be retained by the establishment, with no possibility of refund or deferral.

1.2.2 – Means of payment

Payment for your stay can be made :

by credit card (Visa or Mastercard) on our website
by bank transfer*
ANCV* vacation voucher
bank cheque* (French)
*These methods are accepted up to 30 days before the start of your stay.

1.2.3 – Taxes and eco-taxes

Tourist taxes and eco-participations are compulsory. They are added to the price of the stay and must be paid according to the rates in force at the time of the stay.

Any subsequent change in the applicable VAT rate or tourist tax between the time the rates are determined and the time the stay is invoiced will result in a change in the amount of the stay.

1.2.4 – Additional services

Additional services (vehicle access, rental of sheets or towels, housekeeping, pets, etc.) are subject to a supplement, according to the price list in force at the time of stay. No refund will be made for any service not taken up by the customer.

Any subsequent change in the applicable VAT rate or tourist tax between the time the rates are determined and the time the stay is invoiced will result in a change in the amount of the stay.

1.3 – Minors

Minors not accompanied by an ascending parent or legal guardian are not admitted. The age of participants will be checked on the day of arrival. Failure to comply with this rule will result in cancellation of the booking, the stay will remain due and no refund will be made. No exceptions will be made.

1.4 – Groups

For all group booking requests, please contact contact@camping-laclape.com.

After studying the request, Camping La Clape Village reserves the right to accept or refuse it.

1.5 – Withdrawal period

The legal provisions relating to the right of withdrawal in the case of distance selling, as set out in the French Consumer Code, do not apply to tourist services (article L.221-28 of the French Consumer Code). Consequently, all Bookings made at Camping La Clape Village are firm and final.

Article 2: Rates

2.1 – Application fees

All Bookings are subject to a handling fee (see price list), regardless of the length of stay.

2.2 – Promotional price reductions

Cottage Parks reserves the right to organize promotional operations in compliance with current regulations. The rates applied in the context of these operations are valid only in accordance with the specific conditions of sale linked to these operations and cannot be granted for sales made outside these operations. Under no circumstances are these promotions retroactive or valid after the end of the offer’s validity. As part of an exceptional sales operation, between August 1 and September 15, 2025, Camping La Clape Village offered its customers the possibility of taking out an option for the 2026 season and benefiting from the 2025 rate.

This offer, which is now closed, was subject to the following conditions: it only concerned options booked directly with the campsite (questionnaire, telephone or reception), it could not be combined with other promotions or discounts, the minimum stay was 7 nights, options booked in this way did not constitute a firm reservation and were valid until the confirmation deadline communicated by the campsite. In the absence of written confirmation and payment of the deposit by the deadline, the option is automatically cancelled without notice or compensation, and the 2025 rate is no longer guaranteed. Any modification of an existing option (dates, type of accommodation, duration, number of people, etc.) will automatically result in the loss of the 2025 rate and the recalculation of the stay according to the rates in force at the time of conversion into a reservation. The campsite reserves the right to check the conformity of files benefiting from this offer and to adjust the rate in the event of non-compliance with the initial conditions. No claim or compensation will be accepted in this respect.

2.3 – Fidelium offer

Camping La Clape Village offers a “Fidelium” loyalty program designed to thank its regular customers. This program, accessible after 5 consecutive years of stay under the same name, comprises three levels: Bronze, Silver and Gold, depending on the customer’s length of stay. Members benefit from free booking fees, priority site selection and, for the most loyal (Fidelium Gold, from age 20), a welcome gift on arrival (while stocks last). Benefits are personal, non-transferable, cannot be combined with other promotions and are reserved for direct Bookings.

The full terms and conditions of the Fidelium program are set out in a dedicated appendix available on request or on the campsite’s official website.

2.3 – Included / Not included

Our prices include: accommodation, access to the aquatic center, water consumption, electricity, the equipment necessary for the number of people corresponding to the category of accommodation chosen (excluding additional people) and access to entertainment and activities for which there is no charge.

Our prices do not include: motorized vehicles and trailers, additional installations (second tent or converted vehicle, etc.) on pitches, additional people, animals, daily visitor, cancellation insurance, booking fees, tourist tax and eco-tax. Additional services are also available at extra cost: bed and bathroom linen, baby kit, etc. (see price list).

Article 3: Cancellation and change of stay

3.1 – Cancellation of stay

In the event of cancellation, Cottage Parks will apply the following conditions:

Any booking not paid 30 days before the tenant’s arrival will be considered automatically cancelled, without any further reminder from us and without any refund of deposits or compensation for the tenant.
In the event of a bank rejection of the balance payment cheque, and without any rectification from you within 48 hours, the booking will be automatically cancelled, without any refund of deposits or compensation for the tenant.
In the event of cancellation, we retain 100% of the total amount of your stay. All cancellations must be notified by e-mail to contact@camping-laclape.com
In the event of a no-show, and without any information from you, your accommodation will no longer be considered available after midnight. In this case, we will retain 100% of the cost of your stay.
In the event of a reduction in the length of your stay for any reason whatsoever, Cottage Parks will under no circumstances be obliged to reimburse the hirer for the sums corresponding to this reduction.
These provisions will not apply if the tenant demonstrates that he is in a case of force majeure within the meaning of Article 1148 of the Civil Code.
NB: As COVID-19 has been listed as a worldwide pandemic since March 11, 2020, these consequences are no longer unforeseeable or unexpected. As a result, COVID-19 no longer falls within the scope of the force majeure cancellation policy.

3.2 – Cancellation guarantee

The cancellation guarantee is optional and payable in addition to the rental price at the same time as the deposit. If you subscribe to the optional Cancellation Guarantee (see price list), you are guaranteed: reimbursement of all sums paid, excluding handling fees and Cancellation Guarantee. The cancellation guarantee covers 100% of the cost of the stay if the cancellation occurs more than 7 days before the start of the stay, and 75% if it occurs within 7 days of the start of the stay. The guarantee applies if the impediment concerns the customer, his or her spouse, the persons designated on the rental contract, his or her ascendants or descendants or those of his or her spouse, and is caused by one of the following causes only:
Death, an illness unknown at the time of booking or an accident occurring after the booking;
Death that may occur to the customer’s ascendants or descendants: brothers, sisters, sons-in-law, daughters-in-law…
Administrative, judicial, military or jury duty.
Impediment justified by dismissal, refusal of leave by the employer, transfer of the customer or his/her spouse, or bankruptcy of the company of which the customer is manager. To be effective, the guarantee in case of illness or accident must be justified by a medical prescription dated less than one month before the date of arrival. All cancellations MUST be notified in writing to the manager of your accommodation no later than 24 hours before arrival in order to benefit from the cancellation guarantee. You have 10 days from the date of cancellation to send us the necessary proof(s), dated and signed: medical certificate, death certificate or employer’s certificate, as the case may be. Once all the necessary documents have been received and validated, reimbursement will be made within 1 month.

3.3 – Booking changes

All requests for changes (dates of stay, number of people, type of accommodation, etc.) must be made in writing and will be subject to acceptance by Camping La Clape Village, subject to availability. No modification can be guaranteed. In the event of a postponement to a later season or a change of accommodation category, the applicable price difference will be invoiced. If the modification results in a reduction of the initial amount of the stay, this reduction will not give rise to any reimbursement.

Article 4 – Course of the stay

As required by law, all customers must adhere to our internal regulations, which have been filed with the prefecture, posted at our reception and a copy of which is available on request.

4.1 – Arrivals and departures

Rentals: arrivals from 5:00 pm, departures before 10:00 am.

Pitches with private sanitary facilities: arrivals from 3pm, departures before 11am.

If your accommodation or pitch is not vacated at the time indicated, an additional night at the current rate will be charged to your deposit without being able to stay the said night.

4.2 – Parking on arrival

For everyone’s convenience, customers are asked to park in the free parking lot opposite the campsite until they have checked in at Reception. Access to the site is booked for authorized vehicles only. Parking within the campsite grounds is possible only with the agreement of the management, and only for unloading purposes. Unauthorized vehicles will be subject to additional charges in accordance with the internal regulations.

4.3 – Security deposit

A deposit must be paid prior to arrival via the Swikly service before the keys are handed over or access to the pitch is granted. No cheques will be accepted. This deposit covers any damage, loss of equipment, or cleaning charges not paid at the end of the stay. No keys will be issued without a valid deposit.

100€ for pitches with private sanitary facilities
300€ for rental accommodation
600€ for tribal cottages
The deposit will be returned to you within 48 to 72 hours of your departure, after checking that the accommodation is in a perfect state of cleanliness and that no damage has been caused (breakages other than crockery, theft, garbage not thrown out, etc.). If any damage is found, or if the housework has not been done properly, a charge will be made against your deposit. Before any debit, we will notify you by e-mail, and then collect the sums necessary to restore the rental.

It will be necessary to make an appointment with reception for an inventory of fixtures on the day of your departure:

If you have deposited a cash deposit
If you are accompanied by a pet
An additional deposit may be required for any other special service.

4.4 – Site surveys

Camping La Clape Village makes every effort to welcome its guests in the best possible conditions. However, on your arrival, we ask you to check the inventory (QR Code in your accommodation) and the general condition of your accommodation. If you notice any anomalies, please notify the campsite reception by e-mail within 24 hours, adding photos if necessary: contact@camping-laclape.com

After this period, holidaymakers acknowledge that the inventory and accommodation are in order. This will enable reception to intervene as soon as possible if necessary, but also to avoid any dispute over the return of your deposit after your departure.

4.5 – Our accommodation & facilities

Depending on the layout and the variety of accommodation on offer, there may be some differences in the configuration, age and decoration of the chalets. We remind you that any request for a specific orientation or situation is an additional paying service: “pitch choice option” (see price list). If you don’t choose this option when you make your Book, you can specify a pitch that meets your requirements, and we’ll do our utmost to accommodate you. However, this does not constitute a contractual guarantee. We cannot be held responsible for any nuisance related to :

Repair work carried out by our technicians, a public company or a third party
Any event external to the campsite
The campsite may occasionally have to close a play area or the aquatic area in the event of a technical problem that could lead to a lack of safety for our customers.

4.6 – Housekeeping

End-of-stay cleaning must be carried out by guests, except for Pool, Tribu Pool and Seaview accommodations, for which cleaning is included. You’ll be reminded of the procedure in your accommodation. If you do not wish to do the housework yourself, you can choose the “housework package” option at an additional cost. The price of the cleaning package depends on the type of accommodation rented (see price list). If the cleaning package is taken out on the day of your departure, a surcharge will be applied.

Housekeeping, whether included in the package or not, requires you to empty your accommodation’s garbage cans, wash used crockery and collect all your personal waste. If you fail to comply with the cleaning/cleaning procedure indicated in your accommodation, you will be billed for an additional cleaning fee, which will be deducted from your deposit (see price list).

4.7 – Noise and silence

In order to ensure the well-being of the community, all holidaymakers are expected to behave respectfully and ensure the peace and quiet of their neighbors. Campsite users must avoid any excessive noise or discussion likely to disturb their neighbors. Absolute silence is required between 11.00 pm and 7.00 am. Sound equipment must be set at a reasonable volume, and the use of portable speakers is forbidden in communal areas (swimming pool, sanitary facilities, walkways, etc.). Disrespectful behavior towards staff or other guests may result in immediate exclusion from the campsite, without refund or compensation.

4.6 – Rental insurance

The customer must check with his insurance company that he has a holiday extension as part of his home insurance policy and its coverage conditions. If this is not the case, the tenant must insure against the risks inherent in his occupation. These include accident, theft, loss and damage to personal effects (suitcases, objects, furniture, valuables, vehicles, bicycles, etc.). They must also take out insurance to cover any damage they or their companions may cause to the rented accommodation or the campsite. Customers must provide proof of their insurance cover on first request. When renting or lending bicycles, customers are required to insure against theft, loss or damage.

Article 5 – Aquatic areas and private pools

Access to the aquatic area is booked exclusively for campsite residents wearing their wristband. Outside visitors are not admitted.

Opening times for the pool and water park are posted at the entrance to the facilities. For reasons of hygiene and safety :

traditional bathing suits must be worn (swimming trunks, one-piece or two-piece swimsuits),
shorts, Bermuda shorts, T-shirts and burkinis are strictly forbidden,
smoking, eating, drinking, running, diving and the use of sound equipment are prohibited in the aquatic area,
foot baths and showers are mandatory before entering the pool.
Minors under 10 must be accompanied by a responsible adult.
Children remain under the exclusive supervision of their parents, even in the presence of campsite staff.
The lagoon is an ornamental pool designed for visual relaxation.
Swimming in this area is strictly forbidden and is the responsibility of the holidaymaker. Private pools and jacuzzis adjoining certain accommodations are cleaned before each arrival. Additional cleaning can be requested from Reception (within 24 hours).

The campsite declines all responsibility in the event of non-compliance with the rules of use.

Article 6 – Responsibilitý of the campsite

Camping La Clape Village declines all responsibility for theft, loss, loss or damage to personal belongings, whether in the accommodation, pitches, communal facilities or parking lots; it is compulsory to take out civil liability insurance for equipment. We would also like to remind you that the campsite and Cottage Parks cannot be held responsible for any personal belongings left in your rental accommodation on vacating the premises.

Article 7 – Safety and prevention

The campsite provides holidaymakers with emergency numbers, a first-aid kit for each department and a defibrillator at Reception. Holidaymakers are asked to behave with caution, especially around the swimming pool, play areas and traffic zones. Children remain the responsibility of their parents or guardians at all times.

Article 8 – Complaints

Any complaint concerning a stay must be sent by e-mail to sav@cottageparks.fr To be taken into account, this complaint must reach Cottageparks Méditerranée no later than 15 days after the end of the services.

If no reply is received within 30 days, the customer may send a registered letter with acknowledgement of receipt to Cottageparks Méditerranée, quality department.

In the absence of a satisfactory response, or in the absence of a response within 60 days, the customer may refer the matter to the mediator: Société de médiation professionnelle 24 rue Albert de Mun, 33 000 Bordeaux. Any negative or abusive comments posted on the web before a written complaint has been sent by e-mail to sav@cottageparks.fr will not be accepted.

will not entitle you to any compensation. Similarly, any inappropriate or disrespectful behavior towards our staff will not entitle you to any compensation, whatever the problems encountered during your stay.

Article 9 – Applicable law

These terms and conditions are governed by French law and any dispute arising from their application shall be referred to the Tribunal de Grande Instance or the Tribunal de Commerce de Béziers.

Article 10 – Protection of your data

The information collected at the time of your reservation is recorded by SEPTEO’s E-season CRM software. The data collected is essential for administrative purposes. Some of your data may also be used to promote our establishments.

Data is kept for a period of 5 years.

You may access, rectify or request the deletion of your personal data at any time, or exercise your right to restrict the processing of your data. If you have any queries, please contact the Data Protection Officer at the following e-mail address: dpo@cottageparks.fr