FAQ – Answers to your questions

Our campsite in Cap d’Agde is open from late March to early November.

Reception opening hours are 8:30am to 7pm on weekdays and up to 8pm at weekends in high season. Out of season, reception is open from 9am to 7pm, depending on the season (spring, September and school vacations).

Dogs are welcome throughout the season, with a maximum of 1 per rental and 2 per pitch, excluding categories 1 and 2. Vaccinations up to date, leash compulsory and dog waste collection required.

Minors not accompanied by a parent or legal guardian are not admitted. Failure to comply will result in cancellation of the stay without reimbursement, and no exceptions will be accepted.

Visitors must register at reception, pay the fee and wear a wristband. Access to the aquatic area and vehicles is prohibited. During peak periods, visits may be refused.

A collective charcoal barbecue is available, unless restricted by the prefecture. Charcoal or wood barbecues are prohibited on the plots. Electric (≤ 2000 W) and flameless gas models are tolerated.

With the optional cancellation guarantee (see price list), the sums paid are reimbursed, excluding booking fees and cancellation guarantee. The refund is 100% of the cost of the stay if the cancellation is made more than 7 days before the start of the stay, and 75% if the cancellation is made within 7 days of arrival.
The Black Friday special offer does not entitle you to a refund, but to a credit note, even with the warranty.

The cancellation guarantee applies if the impediment concerns the customer, his/her spouse or the persons designated in the contract (ascendants, descendants or those of the spouse) and results exclusively from death, illness unknown at the time of booking, accident, administrative, judicial, military or jury duty, redundancy, refusal of leave by the employer, transfer or bankruptcy of the customer’s or spouse’s company. Dated and signed supporting documents must be sent within 10 days of cancellation.

For reasons of safety, comfort and insurance, the maximum capacity indicated must be strictly respected, whatever the age of the occupants.

All our rental accommodation is fully air-conditioned.

Traffic is permitted only if a parking space is included or rented. Otherwise, access is limited to unloading, with parking in the free outdoor parking lot.

Luggage can be dropped off at reception before check-in time. However, we do not offer refrigerated storage solutions for foodstuffs.

Entertainment is available from opening to closing. The program varies according to the season, with a quieter atmosphere in the off-season and a stronger program during the school vacations and summer.

Out of season, adult activities (sports, fitness, social events) are offered during the day and evening, mainly on weekends. During the April vacations, activities are extended to the whole family.

In high season, our campsite offers daytime and evening entertainment, a kids’ club (4-12 years), a teenagers’ club (13-17 years) and professional shows.

The Cotti Club welcomes children aged 4 to 12 in July and August, 4 days a week, from 10am to 12pm and from 3pm to 5pm, with fun, sports, creative and biodiversity activities.

A Teens Club is available for teenagers aged 13 to 17 in high season, with age-appropriate activities that encourage socializing, sports and fun.

Shows and festive evenings are scheduled throughout the summer, with outside artists, groups and service providers. The program is announced on site and may change according to the season.

Cotti is the campsite mascot. Through his adventures, he raises children’s awareness of environmental protection, waste sorting and biodiversity, in a fun and educational way.

Concrete actions are implemented: reduction of water and energy consumption, LED and solar lighting, rational management of swimming pools, waste sorting, composting, tree planting and protection of biodiversity within the campsite.

The campsite has held the Green Key label since 2023, an international recognition of sustainable tourism. It is also part of a continuous improvement process with the aim of obtaining the European Ecolabel.

Holidaymakers are invited to adopt simple gestures such as sorting waste, using water and air-conditioning sparingly, travelling gently, consuming locally and reducing the use of single-use plastics, to actively contribute to a more responsible holiday.